Need help?

You can find answers, services, and contact details here Choose your request

Reissue, cancellations, and refunds

Flight cancelled or postponed

Baggage and personal items

Check booking and add services

New bookings
and check-in

Miles
& More

Support FAQ

Answers tothe most frequently asked Questions about our Services, features and policies!

Report to the airline's baggage service office at the airport as soon as possible.

Contact your airline or travel agent to rebook your flight.

Check with your airline for the latest information and options.

Check the train schedules and routes to the airport on the official railway website.

Contact your airline or travel agent to request a name change.

Check with your airline for their policies regarding child seats and buggies.